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A little shelter when things get cloudy

Grabrella Support

Most issues clear up with the steps below. If they do not, email us and we will help.

Weather looks stale

Open Grabrella while online and refresh. Wallpaper visuals keep moving with time, but new forecast values sync when the App retrieves weather again.

My city is missing

Try the local-language name or its international spelling. You can also use current location after granting foreground location permission.

Wallpaper did not change

Open Settings → Live wallpaper in Grabrella, choose the position and style, then tap Set live wallpaper. Some devices ask whether to use Home, Lock, or both.

Purchase not unlocked

Confirm the correct Google Play account and internet connection, then use Restore purchases in Grabrella. Do not buy the same plan again first.

Cancel a subscription

Open Google Play → profile picture → Payments & subscriptions → Subscriptions → Grabrella. Uninstalling the App does not cancel billing.

Privacy controls

Location permission can be changed in Android settings. Eligible ad privacy choices appear in the App where required. See our Privacy Policy for details.

Contact us

Email whdcjf8172@gmail.com. Please include your device model, Android version, Grabrella version, what you expected, and what happened. A screenshot helps—please remove personal information first.

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